Artera 360 degree assistance
One of the flagships of Artera is our assistance service: from the beginning of the collaboration we are at your disposal, intervening promptly and guiding you towards the result you want to obtain.
Choose the arrangements for providing assistance that you prefer
Monday to Friday: 9:00 am – 5:00 pm
Professionalism
and tailored support.
All-Inclusive Support
Artera is with you every step of the way, from migration and setup services to ongoing management and security assistance.
Prime support
Want the assurance of receiving extra assistance at any time, any day? Choose the 24/7 Prime Support extension.
Differentiated assistance channels
Each user is different, as are their needs: choose the ideal contact method for you and we will take action immediately.
Ticket Based assistance
Get in touch with Artera in the way you prefer. Our system is able to create customized tickets based on the type of user and consequently activate the right degree of support.
Helpline
If you prefer to process your request verbally rather than in writing, our assistance will listen to you and create a dedicated ticket.
Reserved Ticket Area
You can independently manage all communications with our team and read messages directly from your personal area.
Email support
No need to create a ticket on the site: your email will be automatically transformed into a ticket and managed by our technicians.
Other modes
We have developed other support channels to meet the different needs of our customers.
Remote Assistance
Our technicians will be able to remotely connect to your computer or mobile devices, to help you in the most complex configurations and solve any problems directly and in total safety.
Knowledge Base
We have prepared and made available to all our customers a series of guides and tutorials to allow those who so wish to carry out all the operations and configurations autonomously.
Proactive 24/7 Support
We offer automatic intervention service to ensure maximum reliability and performance of your hosting without the need for the client to open a ticket. This service is always included in our offerings.
24/7 Monitoring
Thanks to a sophisticated monitoring system, we can proactively address any potential issue within 5 minutes.
Swift Resolution
In 99% of cases, partners do not need to open a support ticket.
Optimal Performance
This proactive approach ensures optimal performance, with the majority of tickets received being related to logistical matters rather than technical issues.
We Handle the Infrastructure
You can rely on a secure and reliable platform, allowing you to focus on your business while we take care of your online infrastructure.
Not just a single expert, but a winning team to tackle every challenge.
Free DevOps Support
DevOps specialists are a source of pride for Artera, added to the team to ensure high-level service with broad-spectrum support.
